Privacy Policy
This Privacy Policy explains how Doha Petals & Blooms ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our site and our online platform. We are committed to protecting your privacy and complying with applicable data protection laws including the GDPR where applicable. If you have questions about this policy, please contact us at info@zanavoz.info or at our address below.
Business Information
Doha Petals & Blooms
41 Al Asmakh Street, Doha, Ad Dawhah, 12345
Information We Collect
We collect information to provide and improve our services. Types of information we collect include:
- Account and Contact Data: name, email address, phone number, delivery address, and payment information when you place orders through our site.
- Transactional Data: order history, products purchased, and communications with customer support.
- Technical and Usage Data: IP address, device identifiers, browser type, pages visited, and other analytics data collected via cookies and similar technologies.
- Marketing Data: preferences and consent choices if you sign up for newsletters or promotional materials.
How We Use Your Information
- To provide, maintain, and improve our products and services, process orders, and manage deliveries.
- To communicate with you about orders, account updates, and customer support inquiries.
- To personalize your experience and show relevant offers or recommendations.
- To send marketing communications, where you have consented to receive them. You may opt out at any time.
- To comply with legal obligations and protect our rights and property.
Legal Bases for Processing (where applicable)
Where the GDPR applies, we process personal data based on one or more of the following legal bases: consent, performance of a contract, compliance with a legal obligation, or our legitimate interests (provided those interests do not override your rights and freedoms).
Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate and improve our site. Cookies help with things like keeping you logged in, remembering preferences, and understanding site usage. You can manage cookie preferences through your browser settings or via any cookie preference mechanism provided on our site. Blocking cookies may affect functionality.
Third-Party Services
We may share data with third-party service providers who perform services on our behalf, such as payment processing, delivery fulfillment, analytics, and marketing. These providers are contractually required to protect your information and may process data according to their own privacy terms. We do not sell personal information for monetary consideration.
Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, such as the right to access, correct, delete, restrict or object to processing, and the right to data portability. If you are located in the European Economic Area, you also have the right to lodge a complaint with a supervisory authority. To exercise your rights, contact us at info@zanavoz.info.
Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our site is not intended for children under 16. We do not knowingly collect personal data from children under this age. If you believe that we have collected such data, please contact us and we will take steps to delete it.
International Transfers
Personal data may be transferred to and processed in countries other than your own. When we transfer data internationally, we take steps to protect it, including using appropriate contractual safeguards or relying on recognized transfer mechanisms where required.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through our site or via email where appropriate. This version is current as of 2025-08-17.
Contact Us
If you have questions about this policy or wish to exercise your rights, please contact:
Doha Petals & Blooms41 Al Asmakh Street, Doha, Ad Dawhah, 12345
Email: info@zanavoz.info